Shopify integration
Add live chat to your Shopify store
A question about sizing, delivery times, a discount code: in a store, every unanswered question is a sale on hold. With Hooky, one line in your Shopify theme, and your customers can write to you from every page. You reply from your phone.
Why add chat to a Shopify store
A hesitant customer asks their question while they’re looking at the product, not three days later by email. Live chat answers them while they’re still on the page. Hooky doesn’t install as yet another Shopify app: it’s a single tag in your theme, and conversations, notifications and stats live at Hooky. If you have other sites, everything lands in the same inbox.
Install Hooky in your Shopify theme
Create your Hooky account (free for one site), add your store with its addresses (
my-store.myshopify.comand your domain), and copy the<script>tag from Sites.Make a copy of your theme to be safe: in the Shopify admin, Online Store › Themes, the … menu of the live theme, Duplicate.
Open the theme code: the … menu of the live theme, Edit code, then the
layout/theme.liquidfile.Paste the tag right before
</body>, at the very bottom of the file, then click Save.
The tag to paste (yours contains your store’s real key):
<script src="https://heyhooky.com/widget.js" data-site-key="SITE_PUBLIC_KEY" async></script>The theme.liquid file is the template for every page of the store: products, collections, cart, pages and blog. So the bubble is everywhere, with nothing to add page by page.
Check that the bubble shows up
Open your store in a private window and reload: the bubble is at the bottom of the screen. Send yourself a message: it lands in Messages, and as a notification on your phone.
No bubble? Check that you edited the live theme (not a copy), that the tag is right before </body>, and that the address you opened is in the site’s allowed addresses in Hooky.
myshopify.com and your domain
Your store answers on its myshopify.com address and on your domain. Add both to the site in Hooky: conversations and stats stay in one place, whichever address your customer comes in through.
Reply to your customers
A notification on your phone, and you reply from the Hooky app (iPhone, iPad, Mac, Android, Apple Watch) or the web dashboard. Your customer doesn’t create an account, can attach a photo (the product they received, a label), and if they leave after giving their email, your reply reaches them by email. Their messages arrive translated into your language: handy when you sell abroad.
Frequently asked questions
Does the bubble show at checkout?
No. Shopify’s checkout pages don’t use your theme, so the bubble doesn’t appear there. It’s on every other page, cart included.
What if I change themes?
The tag lives in the theme: when you publish another theme, paste it again into its theme.liquid. Your inbox and your conversations don’t move.
Will it slow down my store?
The bubble loads async, after the rest of the page, and it’s isolated from your theme (Shadow DOM): neither your CSS nor your apps distort it.
How much does it cost?
Nothing for one store. Beyond that, the price depends on the number of sites: ten with the Creator plan, fifty with Studio. The app is free.
Other tools
Your visitors have questions. Answer them from wherever you are.
Free for one site, installed with one prompt. Then just keep your phone in your pocket.